CLASS Services
Click on items for a description of Custom Calling and Custom Local Area Signaling Services (CLASS) services and instructions on how to use them.
900 Blocking
Blocks direct dialed 900 numbers. Most of these numbers are costly.
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Anonymous Call Rejection
Anonymous Call Rejection allows you to refuse calls from callers who block
their numbers.
How to use:
- Pick up the handset and listen for the dial tone.
- Press *77. On a rotary phone, dial 1177.
- Listen for a confirmation tone or announcement. Hang up.
When someone calls:
- Callers who have blocked the display of their number or name will hear an
announcement that you do not accept anonymous calls and they should remove Blocking and call again.
- All other calls will ring through as usual.
To cancel:
- Press *87. On a rotary phone, dial 1187.
- Listen for a confirmation tone or announcement. Hang up.
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Automatic Call Back
Automatic callback keeps redialing busy numbers and tells you when the line
is free.
How to use:
- When you hear a busy signal, depress the switchhook and release quickly.
Listen for a special dial tone.
- If you've already hung up, pick up the handset and listen for a normal dial
tone.
- Press *66. On a rotary phone, dial 1166.
- If the line is still busy, hang up. Your phone will check the number for up
to 30 minutes.
- A special callback ring alerts you if the line becomes free (some phones
ring normally).
- Pick up the handset to automatically place the call.
To cancel:
- Depress the switchhook and release. Listen for a special dial tone.
- If you've already hung up, lift the handset and listen for a normal dial
tone.
- Press *86. On a rotary phone, dial 1186.
- Listen for confirmation tone or announcement. Hang up.
Notes
- The "switchhook" is the round, flat, or square button you push to hang up
the phone.
- To restart the 30-minute clock, repeat steps 1 through 4.
- Automatic Callback can check as many as 31 busy lines at once for you. To
know which is being completed, you must subscribe to Calling Number service.
- Service does not work on 800 numbers, 900 numbers, numbers outside the
specified service area, or on lines where Call Forward
and some other call services have been activated.
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Automatic Recall
Automatical Recall redials your last caller even if you couldn't answer in
time.
How to use:
- Pick up the handset and listen for a normal dial tone.
- If you were already on the phone and ignored a call
waiting tone, depress the switchhook and release quickly.
- Press *69. On a rotary phone, dial 1169. Your call will go through like a
normal call.
If the line is busy:
- Hang up. Your phone will keep trying the line for up to 30 minutes. A
special callback ring alerts you if the line becomes free. (Some phones ring
normally.)
- Pick up the handset to automatically place the call.
To cancel:
- Press *89.
- Listen for confirmation tone or announcement. Hang up.
Notes
- The "switchhook" is the round, flat, or square button you push to hang up
the phone.
- In some areas, after you dial *69, a voice will give you the phone number of
the call you missed and ask if you want to use the automatic recall feature.
Just follow the voice instructions.
- Does not work on 800 numbers, 900 numbers, numbers outside the specified
service area, or lines using Call Forward and some
other call services.
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Blocking
Blocking prevents your phone number from being displayed to the person
receiving your call.
How to use:
- Pick up your handset and listen for the dial tone.
- Press *67. On a rotary phone, dial 1167.
- Dial the number you're calling as usual.
- The person you've called will not be able to see your telephone number
displayed on their telephone display screen. Instead, a "P" or "private"
will be displayed.
-
Note:You must dial *67 before each call you place.
Otherwise, your phone number will be released to the person receiving your
call.
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Call Forwarding/Call Forwarding Remote Access
Now when you are away from your home, your calls can be automatically sent to
you. With CALL FORWARD, there is no need to leave
messages about where you are or reveal any forwarding numbers.
To forward your calls:
- Dial 7 2 #, then listen for the special tone.
- Now dial the number where you want your calls to be forwarded. (You
can use SPEED CALLING codes if you have this feature.
- The CALL FORWARD feature is in effect when someone answers at the forwarded
number. If there is no answer at the forwarded number or if the line is
busy, hang up the phone and repeat the steps above. If you do so within
two minutes, you'll hear two "beeps" meaning your CALL FORWARD
feature is now working. Once you've activated CALL
FORWARD, your phone will make one short ring each time a call is
forwarded. You can still make outgoing calls from this phone. If you
wish to change the number to which your calls are being forwarded, just
deactivate the feature (see below), then follow the steps above to forward your
calls to a new number.
To deactivate CALL FORWARD:
- Dial 7 3 #.
- Listen for two beeps, then hang up. The feature is no longer in
effect, and calls will ring on your phone.
Call Forward Remote Access
Now if you forgot to forward your calls before leaving your home, you can forward your calls from virtually any touch tone phone.
- Dial the dedicated access number (605 if needed) + 637-9292 or 652-9292.
- Listen for the line to ring, then wait for a special dial tone.
- Dial your seven or ten digit telephone number that has the CALL FORWARD
feature.
- Immediately, after completing the above step, dial your Personal Identification Number (PIN) given to you by your local telephone company.
- Listen for the special dial tone. You're now ready to activate (dial 7 2 #, listen for a special tone, then dial the number you want your calls forwarded to, wait for a confirmation tone, then hang up) or deactivate CALL FORWARD (dial 7 3 #, listen for two "beeps" and hang up).
To change the added number, simply repeat the remote access and activation steps. You do not need to deactivate the feature first.
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Call Waiting/Cancel Call Waiting
Now, while talking on the phone you won't miss another call. With CALL WAITING, a special tone alerts you to an incoming call when you are on the phone; the caller hears only a normal ring. You can then place your current call on hold and answer the new call.
To use:
- A short beep tells you another call is waiting on your line (a reminder beep will sound in 10 seconds if you haven't answered the call).
- Push the switchhook momentarily to place the first call on "hold" and answer the second call.
- Return to the first call by momentarily pushing the switchhook again, leaving the second caller on "hold."
- Alternate between the two calls.
Cancel Call Waiting
Now you can eliminate CALL WAITING for the duration of a call. this is especially useful for those times when you don't want your call to be interrupted or when you are using a computer on the line. Simply dial an access code (*70) prior to placing your call. When you disconnect your call, CALL WAITING is automatically reactivated.
If you have 3 WAY CALLING you can CANCEL CALL WAITING during a call. Place your current call on hold by depressing the switchhook for one second, listen for the dial tone, then dial *70. Listen for a special "beep-beep" tone, then depress the switch hook for one second and return to your call.
Note: Your switch hook is that round, flat, square or whatever size button that the handset pushes down when you hang up the phone. Your phone is "off the hook" when that button is up.
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Calling Number/Calling Name and Number
Calling Number/Calling Name and Number allows you to see who's calling before you answer the phone. To use this feature:
- When you receive a call, wait until your telephone completes the first ringing signal.
- The telephone number you (and the name associated with that number in the telephone company records if you subscribe to Calling Name and Number service) will automatically appear on your display screen.
- If you choose to answer the call, the number or name and number will remain on the screen until you or the caller hang up.
Notes:
- Subscription to Calling Number or Calling Name and Number requires the lease or purchase of a display telephone or an add-on unit.
- If a "P" or "private" appears on your display after the first ring, the caller may have blocked the display of their name and number by pressing *67 (or dialing 1167 on a rotary phone) before placing the call. You can choose to answer the call or not.
- If an "O" or "out of area" appears, the caller is in an area that does not support Calling Name and/or Number services.
- For customers subscribing to Calling Name and Number services, the location of where the call is from will display if a name is not available.
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Call Transfer
CALL TRANSFER gives you the option to drop out of a conversation when it is no longer necessary for you to be a part of the conversation between the two parties you have connected. A call cannot be transferred if the original call is long distance and the transfer call is also long distance. You can, however, connect all parties in a three-way conversation.
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Collect Blocking
Blocks you from receiving collect calls. Some hospitals, jails,
institutions, etc. will override this block.
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Customer Originated Trace
The Customer Originated Trace feature allows you to track harassing callers
through the phone company.
How to use:
- When you get a nuisance call, just depress the switchhook and release
quickly. Listen for a special dial tone.
- If you've already hung up, just pick up the handset again and listen for a
normal dial tone.
- Press *57. On a rotary phone, dial 1157.
- Listen for a confirmation announcement that the last call has been traced.
Hang up.
- The number you have traced will be recorded at the phone company. If you
decide to follow up on the matter, we'll provide that number to the local
authorities.
Notes:
- Customer Originated Trace must be used immediately after you hang up on the
call you want traced. If you get another call, or hear a Call
Waiting tone first, you will trace the wrong call.
- In some areas, after you dial *57, you'll hear an announcement that the call
can be traced. Just follow the voice instructions to dial an additional code,
and the call will be traced.
- The "switchhook" is the round, flat, or square button you push to hang up
the phone.
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Distinctive Ringing/Call Waiting
Distinctive Ringing/Call Waiting announces important callers with a
distinctive ring.
To use:
- Pick up the handset and listen for the dial tone.
- Press *61.
- Listen for an announcement telling you whether the feature is currently on or off. The recorded voice will then tell you how many (if any) numbers are currently stored on your list.
- Follow the voice instructions and dial 3 to turn the feature ON (if it is currently off) or turn the feature OFF (if it is currently on).
To add the last caller to your VIP list:
To hear the phone numbers on your list:
- Dial 1.
- After the list is read, voice instructions will follow.
To add a number to your list:
- Press #.
- Follow the voice instructions you'll hear. You can store up to 31 phone numbers on your VIP list.
To remove a number from your list:
- Press *.
- Follow the voice instructions to remove any or all of those numbers.
To hear instructions again:
When someone callls:
- If the call is from someone on your VIP list, you'll hear a special ring. All other calls will have a normal ringing pattern.
- If you have Call Waiting and get a call from a number on your list while you are on another call, you'll hear a special Call Waiting tone. All other calls are signaled by a normal tone.
Notes:
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Do Not Disturb
Allows you to define a time period every day during which incoming calls can be restricted. Calls can be completed if calling party inputs a special override code.
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International Blocking
Blocks all international numbers dialed either direct from your telephone or computer.
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3rd Party Blocking
Blocks operator assisted calls by a third party that would be charged to your telephone number.
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Pic Freeze
Allows you to "freeze" your telephone account from carriers switching your long distance without your permission.
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Pin Restricted Toll Denial
Only those who know the PIN can make long distance calls.
How to use:
- Pick up the handset and listen for the dial tone.
- Press #0000 (defaulted PIN) (personal identification number).
- Listen for the dial tone again, dial 1 plus area code and the number you are calling.
To change the defaulted PIN of 0000:
- Pick up the handset, listen for the dial tone.
- Press *97 0000 plus your new 4-digit PIN number. Wait for the confirmation tone and hang up.
- Within 30 seconds, dial *97 0000 plus your new 4-digit PIN number again.
If the second call is not the same as the first call, or if the current PIN (0000) is not correct, you will receive a failure indication tone and the operation is terminated.
- If the two calls match, you will receive a success indication solid tone and your PIN will be changed from 0000 to your new PIN number.
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Selective Call Acceptance
Selective Call Acceptance gives you control over which calls you'll take.
How to use:
- Pick up the handset and listen for the dial tone.
- Press *64.
- Listen for an announcement telling you whether the feature is currently on or off. The recorded voice will then tell you how many (if any) numbers are currently stored on your acceptance list.
- Follow the voice instructions and dial 3 to turn the feature ON (if it is currently off) or turn the feature OFF (if it is currently on).
To add the last caller to your acceptance list:
To hear the phone numbers on your list:
- Dial 1.
- After the list is read, voice instructions will follow.
To add a number to your list:
- Press #.
- Follow the voice instructions you'll hear. You can store up to 31 phone numbers on your list.
To remove a number from your list:
- Press *.
- Follow the voice instructions to remove any or all of those numbers.
To hear instructions again:
When someone calls:
- When your service is turned ON, you'll receive calls only from those on your accepatance list.
- Callers who are not on your acceptance list will simply hear an announcement that you are not accepting calls at this time.
Notes:
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Selective Call Rejection
Selective Call Rejection allows you to block unwanted calls from disturbing
you.
How to use:
- Pick up the handset and listen for the dial tone.
- Press *60.
- Listen for an announcement telling you whether the feature is currently on
or off. The recorded voice will then tell you how many (if any) numbers are
currently stored on your rejection list.
- Follow the voice instructions and dial 3 to turn the feature ON (if it is
currently off) or OFF (if it is currently on).
To add the last caller to your rejection list:
To hear the phone numbers on your list:
- Dial 1.
- After the list is read, voice instructions will follow.
To add a number to your list:
- Press #.
- Follow the voice instructions you'll hear. You can store up to 31 phone
numbers on your list.
To remove a number from your list:
- Press *.
- Follow the voice instructions to remove any or all of those numbers.
To hear instructions again:
When someone calls:
- If your service is turned ON, callers who are on your rejection list will hear an announcement that your number is not accepting calls at this time. All other calls will ring through as usual.
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Selective Call Forwarding
Selective Call Forwarding is a feature which routes important callers to an
alternate phone number.
How to use:
- Pick up the handset and listen for the dial tone.
- Press *63
- Listen for an announcement telling you whether the feature is currently on
or off. The recorded voice will then tell you how many (if any) numbers are
currently stored in your forward list.
- Follow the voice instructions and dial 3 to turn the feature ON (if it is
currently off) or to turn the feature OFF (if it is currently on).
To add the last caller to your forward list:
To enter your "Forward to" number:
- The first time you turn on the service, you'll be asked the number you'd
like your special calls forwarded to. From then on, the system will simply
remind you of the current"forward to" number.
- If the current number is correct, dial 1.
- If you wish to change the current "forward to" number, dial 0 and then
follow voice instructions.
To hear the phone numbers on your list:
- Dial 1.
- After the list is read, voice instructions will follow.
To add a number to your list:
- Press #.
- Follow the voice instructions you'll hear. You can store up to 31 phone
numbers on your forward list.
To remove a number from your list
- Press *.
- Follow the voice instructions to remove any or all of those number from your
forward list.
To hear instructions again:
When someone calls:
- If your service is turned ON, and the caller is on your forward list, the
call will be re-routed to your "forward to" number. If the caller is not on your
forward list, the call will ring at your home as usual.
Notes:
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Speed Calling 8 or 30
Now you can reach those you call frequently, whether locally or long
distance, by dialing only one or two digits. With SPEED CALLING, you can program
your phone to dial a complete number in response to a one- or two-digit code
dialed by you. It's especially useful for emergency assistance numbers, when
time is critical. You can select either a short list of 8 (SPEED CALLING 8) or a
long list of 30 telephone numbers (SPEED CALLING 30).
Speed Calling 8
To program or change your SPEED CALLING 8 list:
- Dial 7 4 # and listen for the dial tone.
- Dial one of the eight one-digit speed codes (2 through 9).
- Then, dial the numbers you wish to speed call. (For long distance calls,
remember to include 1+ the area code.)
- Press the # button.
- Listen for two "beeps" which indicate that your number has been entered.
Then hang up.
Speed Calling 30
To program or change your SPEED CALLING 30 list:
- Dial 7 5 # and listen for the dial tone.
- Dial one of the 30 two-digit speed codes (20 through 49). Then, dial the
number you wish to speed call.
- Press the # button.
- Listen for two "beeps" which indicate that your number has been entered,
then hang up.
To use your SPEED CALLING features:
- Dial the appropriate one- or two-digit speed code.
- Press the # button.
- Your call will now be dialed automatically.
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Telemarketer Screening
If annoying telemarketers are interrupting your daily routine, why not tell them how you really feel? Now you can, with Telemarketer Screening. This service intercepts your "unknown" or "out-of-area" calls, and announces that you do not accept calls from telemarketers. The great thing is your phone doesn't even ring. It's peace of mind every time your phone rings.
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Toll Denial
A feature to allow you to have your calling restricted to Local Calling only. You can still access 911 Emergency (where provided).
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3-Way Calling
Now you can make your plans in one call, rather than three or four. With THREE WAY CALLING, you can turn an everyday phone conversation into an efficient, three-way conference call.
To add a third person to your call:
- First depress the switch hook momentarily, this places the person you are talking to on "hold."
- Listen for the dial tone. Then dial the third person you want to join the conversation. (You can use SPEED CALLING codes if you have this feature.)
- When that person answers, you may talk privately before completing the three-way conversation. If for some reason the call to the third person isn't completed (busy, nobody home, or the person you wanted to talk to isn't home) depress the switch hook twice to resume your conversation with the person on hold.
- Push the switchhook momentarily to return the first person to the line and complete the three way connection.
To remove either person from their connection:
- The first person can leave the connection by hanging up.
- When the added person hangs up, you must momentarily push the switchhook to break the connection.
- All three connections are automatically disconnected when you hang up.
To add a different third person: Perform the remove step, then repeat the other steps over.
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V-Mail (Call Answering/Business Voice Messaging)
Visit our Voice Mail page for more details.
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