Dial-up Connection Issues
Watertown's dialup access number is now 818 5800!
To make the phone number change, if using Windows XP, the next time you connect, simply change the phone number from 882 3488 to 8185800 and click "make this change permanent"
Other Operating systems, go to Start, Settings, Control Panel, Internet Options Choose Connections, Settings, Properties, change the phone number to 8185800 Click Apply and OK.
RC's friendly staff are willing to assist with any connections issues that you may have.
For technical assistance please call RC's office at 1 800 256 6854 or call the 24 hour helpdesk at 1 888 276 3400
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Check these settings if your dialup connection fails.
Under the "Dialup and Virtual Private Network Settings, there should be a "tnics" icon (or named with the phone number that your computer dials or it may even be named RC Technologies) Make sure the options "Always dial my default connection" is chosen.
- Click on the "settings" tab. Verify that your username is correct (lowercase letters).....you may want to re-type the password just to be sure that it is correctly. (You may notice that more characters in the password field, this is a Windows security precaution)
- Click on the "Properties" tab to the right of your username
Verify that the local phone number is correct and a local number from where your computer is dialing from (i.e 6375800 or RC Telephone XXX-5800; Milbank-3985800; Watertown-8185800)
- Click on the "Network" tab
Internet Protocol, TCP/IP and Client for Microsoft Networks should be checked(Qos Packet Scheduler my be as well)
- Click on "Internet Protocol, TCP/IP and choose "Properties"
Obtain IP automacally is the default setting which is correct
Click on "Use the following DNS Server Addresses:
Primary DNS 10.10.100.1
Secondary DNDS 10.10.100.2
Click OK.....all the way back to the Control Panel and try your connection again.
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